Qantas cancellation policy. Can you cancel flights with Qantas?
1-855-771-5775 (USA) & +44 800-054-8258 (UK)
Yes, Qantas generally permits cancellations for ticketed bookings. However, it should be noted that like all airlines, the conditions surrounding cancellation may vary. Help @ 1-855-771-5775 (USA) & +44 800-054-8258 (UK)
This means that while you may be permitted to cancel, fees and restrictions may also apply depending on the booked fare type.¹
How to cancel flights with Qantas
To cancel flights booked directly with Qantas, you’ll need to retrieve your booking on their website using the booking reference number provided with your tickets.¹
This will give you access to the ‘Manage Booking’ dashboard. From here you then need to¹:
  1. Select the red 'cancel/voucher' button in the Flights panel
  2. Select the option to create a Flight Credit or refund
Qantas advises that should the ‘cancel/voucher’ button not be visible, you will need to call Qantas customer service to assist.
For Qantas Frequent Flyer or Qantas Business Rewards members, you can also cancel bookings once logged into your account by clicking on ‘Manage’.
Didn’t book directly? We’ll cover what to do in this scenario further on.
Refund of ticket price when you cancel your flight
Qantas offers a variety of fare types both refundable and non-refundable. We’ve outlined how refunds work below for each of these.
Non-refundable tickets
For non-refundable fares, typically this means that should you need to cancel your flight you will forfeit the entire ticket price and only the taxes will be refunded.¹
There are some instances where you may still be able to secure a refund or credit from Qantas on these tickets such as:
  • If you cancel by midnight on the day of booking
  • If you cancel your flight due to an event outside of your control and can provide evidence of this to the airline²
It’s important to note that any offer of a refund or credit for a non-refundable ticket remains entirely at the discretion of the airline.
Refundable tickets
For refundable tickets, the amount refunded to you by Qantas will depend on whether a cancellation penalty applies for the fare type booked.
Should cancellations be allowed at zero penalty, the entire fare plus taxes will be refunded. Any add-ons such as seat selection fees or carbon offset costs will not be refunded even if booked against a refundable ticket.¹
Where a cancellation penalty is enforced, your refund will be made up of the original ticket price plus taxes, less these fees. We’ll look at what these fees entail next.¹
Fees for cancelling flights with Qantas
Qantas does not levy a set cancellation fee for flight cancellations. Instead, the fee is determined based on your point of origin and destination.³ Additionally, fees may be higher or lower depending on your fare type or class of travel.
For instance, economy sale fares may include higher penalties for cancellation than a flexi business class ticket. You can read more about specific fare types and their penalties on the Qantas website.
Tickets bought via booking/travel agencies
Where you have purchased your tickets through a third party such as a travel agency or online provider, Qantas asks that you contact them to manage any cancellation requests.¹
If this is not possible, your local Qantas customer service centre may be able to assist, however, they advise service fees may apply.
Cancellations of flight by the airline. What happens?
Should Qantas cancel your booking, you’ll generally be given two options⁴:
  1. Accept Qantas rebooking onto the next available flight (where possible) at no charge to you.
  2. A choice for a refund or flight credit (where applicable) with no change fees or cancellation penalties regardless of original fare rules.
NB: Should you accept a credit and later decide a refund is preferable as you now need to cancel, penalties may then apply as per your original fare rules.⁴
A quick word on flight credits with Qantas
Should you be offered a flight credit for the value of your unused ticket, it pays to be aware that terms and conditions will also apply for redeeming this in future.
As per Qantas⁵:
“Different conditions apply depending on when your booking was made, the type of booking you held, and why that credit was issued. You should always refer to the fare rules of your original booking, as well as the  terms and conditions applicable for your travel credit.”
Change fees and fare differences (the increase between the original value of your ticket and a new ticket) may also be payable. Credits must also be redeemed by the expiry date provided at the time of issue.
What else to keep in mind about flight cancellations with Qantas
Should you need to cancel a flight with Qantas, we advise also keeping in mind the following:
  • If you cannot travel, be sure to advise the airline well in advance - if you simply don’t show up, a no-show fee may be charged, even on fully refundable fares
  • Wherever possible, cancellations should be made more than 24 hours prior to booked travel
  • Where a Qantas credit is issued for a booking held with a third party, this typically means it must also be redeemed by that agency or provider
  • To protect yourself against loss, getting travel insurance at the time you make a booking is recommended
Contacting Qantas
Should you need to speak with Qantas regarding a change or cancellation to your booking before departure, you can contact them 24/7 via:
Qantas offers a flexible cancellation policy allowing passengers to cancel their flight tickets within 24 hours of booking without penalty or charges. This feature is helpful for those who need to make immediate changes due to mistakenly booking the wrong date or destination. The Qantas Cancellation Policy covers both domestic and international flights. Passengers can utilize this policy in case of emergencies or unforeseen circumstances, such as illness, death in the family, or severe weather conditions affecting travel plans. This article provides details on how customers can cancel their flights with Qantas Airways transparently and easily.
Qantas Airlines Cancellation Policy Overview
Qantas Airways permits ticket cancellation and fare refunds for domestic and international flights without penalty under specific conditions.
Below is brief information on Qantas flight cancellation policy, highlighting its major features.
  • Qantas passengers have the right to claim a full refund without penalty under certain circumstances If Qantas.
  • Cannot transport you on a confirmed flight reservation.
  • When a flight is cancelled and is unable to provide adequate alternative options.
  • Demotes you from paid class.
  • Does not stop at designated stops on the ticket.
  • Cannot rebook you on a suitable alternative flight, causing a significant delay.
  • Delayed flights can inconvenience passengers and disrupt their plans.
  • Missed Qantas connecting flight with confirmed reservation.
  • In the US, if you buy a ticket at least seven days before your first flight and cancel within 24 hours of purchase, you will get a full refund without any charge.
Details about Qantas Airways Cancellation Policy
There are important details to keep in mind, such as below.
  • When booking a flight, check the cancellation fees and qantas refund time.
  • Cancel the flight if eligible for a refund after cancellation fees.
  • Please check for the information on how late can you cancel a qantas flight. 
  • To avoid fees when changing your flight, it is important to check the restrictions and details on your ticket beforehand.
  • Qantas may waive cancellation fees or provide accommodations for medical emergencies or military deployment. Customers should contact the airline directly to discuss their options.
Cancellation after buying a ticket
  • To cancel a Qantas flight, customers must make the request directly through Qantas via their website or sales office.
  • To cancel a ticket booked through a travel agent or third-party website, you need to contact them directly.
  • If your flight is cancelled, you will be automatically rebooked on the next available flight for free, or you can ask for a full refund without penalty.
  • If an airline makes a significant change to your flight schedule that is within their control, you may be eligible for compensation or a refund.
  • If your flight is rescheduled or delayed due to factors beyond the airline’s control, such as bad weather, there may be little you can do except wait for further updates from the airline.
  • You book a ticket on a cancelled route.
  • If you’re denied boarding due to overbooking on a flight that you’ve confirmed and met requirements for, the airline must offer you a seat on the next available flight. If this isn’t acceptable, you can claim a refund plus compensation and care as required by law.
If overseas, please check the Qantas website for your nearest local support number as Qantas has dedicated customer care offices in multiple regions across the globe.
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Customers can receive a full refund for cancelled tickets if done within 24 hours of purchase, and the departure date is at least seven days away.
  • Qantas offers a 24-hour cancellation policy for all types of fares, allowing customers to receive a full refund if they cancel their flight within 24 hours of booking and the flight departs at least seven days later.
  • Passengers will be charged a Qantas cancellation fee if they cancel their flight within seven days of travel or more than 24 hours after purchasing their ticket.
Important Note :
  • Qantas Reporting Corporation follows a 24-hour cancellation policy for tickets booked in the US.
  • Airlinesmap.com provides data on Qantas Airlines but cannot guarantee Qantas Airways cancellation policy changes. 
  • Customers should contact Qantas directly at +61 2 8222 2439.
  • 1-855-771-5775 (USA) & +44 800-054-8258 (UK)