Mistakes happen, and sometimes the name on your flight ticket might not match exactly with the name on your passport or ID. If you’re flying with Sun Country Airlines and need to change the name on your flight ticket, don’t worry—there are steps you can take to correct the issue.

Changing the name on an airline ticket can often seem confusing, but it’s actually fairly simple, provided you know the process and the airline’s specific rules. In this guide, we’ll explain how to change passengers’ names on Sun Country Airlines flight tickets, including the airline’s name correction policies, the steps you need to take, and any fees that might be involved.

1. Sun Country Airlines Name Change Policy
Before making any changes to your ticket, it’s important to understand Sun Country’s name change policy. Airlines have different rules regarding name corrections, and Sun Country is no exception.

Minor Name Corrections
If the error in the name is minor, such as a typo or a small mistake, Sun Country Airlines generally allows you to make a correction without much hassle. Minor corrections might include:

Correcting a misspelled name (e.g., “Jon” instead of “John”).
Fixing transposed letters in the first or last name.
Changing a name if only one or two letters are incorrect.
These minor changes can usually be handled by Sun Country’s customer service team, and you may not have to pay extra fees to make the correction, as long as the change is clearly a mistake.

Major Name Changes
If you need to make a more significant change to the name on the ticket (for example, if you’ve changed your legal name due to marriage or divorce), Sun Country’s policies typically do not allow you to change the name on the ticket itself. In this case, you may need to cancel your original reservation and book a new one under the correct name. This process might come with additional charges depending on the circumstances.

It’s always a good idea to contact customer service directly to explain your situation and find out whether Sun Country can accommodate your specific needs, especially if you are making a legal name change.

2. Steps to Change a Passenger's Name on Sun Country Airlines Flight Ticket
If you need to correct a minor name discrepancy on your Sun Country Airlines ticket, here’s how you can go about it:

Step 1: Gather Your Information
Before you contact Sun Country Airlines to request the name change, make sure you have all the necessary details ready. You will need:

Your Booking Confirmation Number: This 6-character code can be found in your email confirmation or on your ticket.
Passenger’s Current Name: The name as it currently appears on the ticket.
Passenger’s Corrected Name: The accurate name you want to appear on the ticket.
Details of the Error: Clearly explain the error, such as a typo, missing letter, or other minor discrepancy.
Having all this information prepared will help streamline the process and make it easier for the customer service team to assist you.

Step 2: Contact Sun Country Airlines Customer Service
Sun Country does not allow passengers to make name changes directly through their website or online portal, so you’ll need to get in touch with customer service.

Here are a few ways to contact Sun Country Airlines:

Phone: Calling Sun Country Airlines is the fastest way to resolve your name correction issue. Be ready for hold times, especially during busy travel seasons, but customer service representatives are usually quick to assist.

Email: If you prefer not to speak on the phone, you can email Sun Country’s customer service. It might take longer for a response, but this is another way to get help with your name correction.

Live Chat: Some airlines offer live chat services, and it’s worth checking if Sun Country does too. You can find this option on their website if available.

Social Media: If you’re active on social media, you can reach out to Sun Country Airlines through their Twitter or Facebook page. Social media teams often respond quickly to customer inquiries.

Step 3: Request the Name Change
Once you’re connected to a customer service representative, politely explain the name issue and request that they correct the mistake. You will need to provide them with your booking details, including the reservation number, the incorrect name, and the corrected name.

Clarify that it is a minor error: If the correction is for a small mistake (like a typo), be sure to emphasize that this is the case.
Ask about any fees: Inquire if there are any fees or charges for making the change, although minor corrections are usually free of charge.
Request confirmation: Once the change has been made, ask for a confirmation email or updated itinerary that shows the corrected name.
Step 4: Verify the Name Change
Once Sun Country has made the correction, it’s essential to double-check the updated details. You’ll want to ensure that the corrected name matches the ID or passport that you’ll use for travel.

Check your updated ticket: Sun Country will likely send you an updated confirmation email or e-ticket. Carefully review the details to ensure that everything is correct.
Check with TSA or other security agencies: If your name change is significant (e.g., after a legal name change), make sure the updated name matches your identification documents. The name on your ticket must match the name on your government-issued ID.
3. What to Do If You Can’t Change the Name
If Sun Country Airlines is unable to accommodate your name change request (such as in the case of a major name change), there are a couple of alternatives:

Option 1: Cancel and Rebook
If your name cannot be corrected on the original ticket, you may need to cancel your reservation and book a new one with the correct name. This could mean:

Cancelling the flight: Depending on your ticket type, you may be eligible for a refund or a credit toward future travel. Spirit Airlines typically offers flexible cancellation policies, but make sure you understand any fees involved.
Rebooking the flight: Once the cancellation is confirmed, you can purchase a new ticket with the correct name. Be sure to compare the prices of rebooking with the cost of changing the original ticket, as rebooking a flight may sometimes be more expensive.
Option 2: Legal Name Change Documentation
In some cases (especially for legal name changes), Sun Country Airlines may ask for supporting documentation, such as a marriage certificate, divorce decree, or court order to verify the name change. If you can provide this documentation, there may be special exceptions, and the airline may work with you to resolve the issue.

It’s worth speaking directly with a customer service agent to discuss your particular situation and see if exceptions can be made.

4. Things to Keep in Mind When Requesting a Name Change
When requesting a name change with Sun Country, keep the following tips in mind to ensure a smooth process:

Make the correction as early as possible: The earlier you catch the name error, the easier it will be to correct. Avoid waiting until the day of travel, as last-minute changes can be difficult to process.

Be polite and patient: While customer service agents are generally happy to help, patience and clear communication will go a long way in resolving your issue efficiently.

Don’t try to change the name to someone else’s: Name changes are typically only allowed for the same person (such as correcting a typo), not transferring the ticket to another passenger. If you need to change the name to someone else, you will have to cancel and rebook the flight.

Check your documents: Make sure your name on your ticket matches the name on your government-issued ID to avoid problems at the airport.

5. Conclusion
Changing the name on a Sun Country Airlines flight ticket is possible for minor corrections, such as fixing a typo or misspelling, but major changes due to legal name changes may require you to cancel and rebook the flight. If you notice a mistake in your name, reach out to Sun Country’s customer service team as soon as possible to make the necessary adjustments.